Refund policy

Return & Refund Policy

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

✅ Eligibility for Return

To be eligible for a return:

  • Your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging.

  • You must have the receipt or proof of purchase.

📦 How to Start a Return

To initiate a return, contact us at:
📧 bezahmart@gmail.com
📞 0316-6496817

Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we’ll provide:

  • A return shipping label

  • Detailed instructions on how and where to send the package

⚠️ Items sent back without prior return approval will not be accepted.

🔧 Damages & Issues

Please inspect your order as soon as it arrives. Contact us immediately if:

  • The item is defective

  • It arrives damaged

  • You receive the wrong item

We’ll make it right as quickly as possible.

💵 Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved.

If approved:

  • The refund will be processed automatically to your original payment method

  • It may take up to 5 business days

📌 If it’s been more than 15 business days since your refund was approved, please contact us at:
bezahmart@gmail.com | 0316-6496817